Quality Statement
Your product, designed and built by John Deere, is more than just a purchase, it's an investment in quality. That quality goes beyond our equipment to your dealer's parts and service support.
That's why John Deere has initiated a process to handle your questions or problems, should they arise. If you have questions or problems with your new product, please follow the steps below.
To locate your nearest authorized servicing dealer, please call the toll free number listed in your Tractor Operator's Manual.
Step 1
Refer to your operator's manual
A. It has many illustrations and detailed information on the safe and proper operation of your equipment.
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C. It gives ordering information for parts catalogs, service and technical manuals.
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B. It gives troubleshooting procedures, and specification information.
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D. If your questions are not answered in the operator's manual, then go to Step 2.
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Step 2
A. Your authorized servicing dealer has the responsibility, authority, and ability to answer questions, resolve problems, and fulfill your parts and service needs.
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C. If the parts and service people are unable to resolve your problem, see the dealership manager or owner.
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B. First, discuss your questions or problems with your dealer's trained parts and service staff.
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D. If your questions or problems are not resolved by the dealer, then go to Step 3.
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Step 3
Call the Customer Communications Center
A. Your authorized servicing dealer is the most efficient source in addressing any concern, but if you are not able to resolve your problem after checking your operator's manual and contacting your dealer, call the Customer Communications Center.
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B. For prompt, effective service, please have the following ready before you call:
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· The name of the dealer with whom you've been working.
· Your equipment model number.
· Number of hours on machine (if applicable).
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· Your 13-digit serial number which you recorded on the inside front cover of this manual.
· If the problem is with an attachment, your attachment identification number.
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C. Then refer to your Tractor Operator's Manual to locate the Customer Communications Center toll free number and call our advisor who will work with your dealer to investigate your concern.
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