John Deere Quality

LVAL38364-UN-21AUG12

John Deere equipment is more than just a purchase, it is an investment in quality. That quality goes beyond our equipment to parts and service support of your John Deere dealer. This support is needed to keep you a satisfied customer.

That is why John Deere has initiated a process to handle your questions or problems, as they arise. The following three steps help guide you through the process.

Step 1

Refer to your operator’s manual.

A. It has many illustrations and detailed information on the safe and proper operation of your equipment.	C. It gives ordering information for parts catalog, service, and technical manuals.
B. It gives troubleshooting procedures, and specification information.	D. If your questions are not answered in the operator’s manual, then go to Step 2.

Step 2

Contact your dealer.

A. Your John Deere dealer has the responsibility, authority, and ability to answer questions, resolve problems, and fulfill your parts and service needs.	C. If the parts and service people are unable to resolve your problem, see the dealership manager or owner.
B. First, discuss your questions or problems with trained parts and service staff of your dealer.	D. If your John Deere dealer does not resolve questions or problems, then go to Step 3.

Step 3

Contact John Deere.

A. Your John Deere dealer is the most efficient source in addressing any concern. But if you are not able to resolve your problem after checking your operator’s manual and contacting your dealer, contact John Deere for assistance.
B. For prompt and effective service, have the following ready before you call:
The name of your John Deere dealer.	Your serial number, which you recorded on the inside front cover of this manual.
Your equipment model number.
The number of hours on the machine (if applicable).	If the problem is with an attachment, your attachment identification number.
C. Then call 1-800-537-8233 (United States and Canada) and our advisor will work with your dealer to investigate your concern. If you are outside the United States and Canada, contact us at the following website: www.deere.com/en/our-company/contact-us/.