John Deere Quality

TCAL41258-UN-18JAN13

John Deere equipment is more than just a purchase, it’s an investment in quality. That quality goes beyond our equipment to your John Deere dealer’s parts and service support. This support is needed to keep you a satisfied customer.

That’s why John Deere has initiated a process to handle your questions or problems, should they arise. The following three steps will help guide you through the process.

Step 1

Refer to your operator’s manual

A. It has many illustrations and detailed information on the safe and proper operation of your equipment.	C. It gives ordering information for parts catalogs, service and technical manuals.
B. It gives troubleshooting procedures, and specification information.	D. If your questions are not answered in the operator’s manual, then go to Step 2.

Step 2

Contact your dealer

A. Your John Deere dealer has the responsibility, authority, and ability to answer questions, resolve problems, and fulfill your parts and service needs.	C. If the parts and service people are unable to resolve your problem, see the dealership manager or owner.
B. First, discuss your questions or problems with your dealer’s trained parts and service staff.	D. If your questions or problems are not resolved by the dealer, then go to Step 3.

Step 3

Contact John Deere

A. Your John Deere dealer is the most efficient source in addressing any concern, but if you are not able to resolve your problem after checking your operator’s manual and contacting your dealer, contact John Deere for assistance
B. For prompt, effective service, please have the following ready before you call:
The name of the dealer with whom you’ve been working. Your equipment model number. Number of hours on machine (if applicable).	Your serial number which you recorded on the inside front cover of this manual. If the problem is with an attachment, your attachment identification number.
C. Then call 1-800-537-8233 (United States and Canada) and our advisor will work with your dealer to investigate your concern. If you are outside the United States and Canada, contact us at the following website: www.deere.com/wps/dcom/en_US/regional_home.page.