Troubleshooting

  1. Verify the correct preferences and roles have been set.
  2. Verify the correct machine is selected for sending files.
  3. Verify MTG has an active subscription.
    • JDLink Ultimate + RDA + WDT
    • JDLink Ultimate Dual + RDA + WDT

    Refer to StellarSupport or MyJohnDeere equipment list to find MTG subscription status.

  4. Verify Ethernet cable connecting MTG to 2630 display and the connections are tight.
    1. Verify Ethernet cable is connected to the correct port on the back of the 2630 display. There are two ports on the back of the 2630 display. One is labeled Ethernet and the other is labeled USB. The Ethernet cable needs to be connected to the Ethernet port.
    2. Ensure Ethernet cable is connected to the correct port on MTG. There are three ports on MTG. Port will be labeled Ethernet. The other two ports are for the antenna. They are labeled GPS and Cell.
  5. Verify there are no cracks/breaks or visible damage to Ethernet cable.
  6. Verify 2630 display is updated with the latest software version.
    1. Go to Main Menu > Message Center > Reprogram softkey.
    2. Scroll to find GreenStar 2630 Display in the list.
    3. If display does not have the latest software version, download the latest version from StellarSupport.
  7. Verify MTG is updated to the latest software version.
    1. Go to Main Menu > Message Center > Addresses softkey.
    2. Select JDL from drop-down menu, and check address 103 for MTG software version.
    3. If MTG does not have the latest software version, obtain latest software from your John Deere Dealer.
  8. Verify MTG is communicating and has cell signal.

    1. PC17062
      PC17062-UN-07JUN13

      A - View Drop-Down Menu

      Check signal indicator icons on the display. Go to Main menu > GS3 > Diagnostics softkey. Select Network from drop-down menu (A) and navigate to page 2.
    2. Check MTG for Cellular Status. Go to Main Menu > Message Center > Addresses softkey. Select JDL from drop-down menu and check address 112.

      Value Displayed

      Description

      0

      No Error

      1

      Modem Unresponsive

      2

      No SIM

      3

      Network Registration Error

      4

      Error Establishing Calls

Cold boot display

  1. Power down machine.

  2. Disconnect harness from display.

  3. Leave harness unplugged for 15–20 seconds.

  4. Plug harness into display.

  5. Power up machine.

Cold boot MTG

  • Customers must contact their John Deere Dealer.
  • Dealers refer to DTAC Solution 89996.

HC94949,0000360-19-20130611