Troubleshooting

1. Verify that correct preferences and roles have been set.

2. Verify that correct machine is selected for sending files.

3. Verify modular telematics gateway (MTG) has an active subscription.

   (Refer to deere.com or MyJohnDeere.com equipment list to find MTG subscription status.)

4. Verify Ethernet cable connecting MTG to GreenStar™ 3 2630 Display and the connections are tight.

   1. Verify that Ethernet cable is connected to the correct port on the back of the GS3 2630 Display. There are two ports on the back of the display. One is labeled Ethernet and the other is labeled USB. Connect Ethernet cable to Ethernet port.

   2. Ensure that Ethernet cable is connected to the correct port on MTG. There are three ports on MTG. The port is labeled Ethernet. The other two ports are for the antenna. They are labeled GPS and Cell.

5. Verify that there are no cracks, breaks, or visible damage to Ethernet cable.

6. Verify GS3 2630 Display is updated with the latest software version.

   1. Select Menu button > Message Center button > Reprogram softkey.

   2. Scroll to find GS3 2630 Display in the list.

   3. If display does not have the latest software version, download the latest version from deere.com.

7. Verify that MTG is updated to the latest software version.

   1. Select Menu button > Message Center button > Addresses softkey.

   2. Select JDL from drop-down menu, and check address 103 for MTG software version.

   3. If MTG does not have the latest software version, obtain latest software from your John Deere dealer.

8. Verify that MTG is communicating and has cell signal.

   1. 
      PC17062CC-19-24OCT13

      A - View Drop-down Menu

      Check signal indicator icons on the display. Select Menu button > GreenStar™ button > Diagnostics softkey. Select Network from drop-down menu (A) and navigate to page 2.

   2. Check MTG for cellular status. Select Menu button > Message Center button > Addresses softkey. Select JDL from drop-down menu and check address 112.

      Value Displayed	Description
      0	No Error
      1	Modem Unresponsive
      2	No SIM
      3	Network Registration Error
      4	Error Establishing Calls

9. Verify John Deere Data Usage Agreement has been accepted.

Cold boot display

1. Power down machine.

2. Disconnect harness from display.

3. Leave harness unplugged for 15–20 seconds.

4. Plug harness into display.

5. Power up machine.

Cold boot MTG

• Customers must contact their John Deere dealer.
• Dealers refer to DTAC Solution 89996.