Overview

Theory of Operation

Service ADVISOR™ is a diagnostic tool used by John Deere dealers to perform diagnostics as well as updates to machine settings and software. Dealers can access diagnostic trouble codes and diagnostic addresses, create readings and recordings, and program controllers. This technology consists of both software and hardware. Technicians attend a minimum of 8 h of training to become certified in utilizing this tool.

Service ADVISOR™ Remote (SAR) is a function of Service ADVISOR™ that allows the dealer technician to connect to a SAR-enabled machine using the JDLink™ network to remotely access diagnostic trouble code information and record diagnostic data, and to remotely program controllers on SAR-enabled machines.

Similar to software (payload) updates in the computer industry, SAR enables John Deere to remotely deliver updated software using the JDLink™ hardware onboard. Remote programming gives John Deere the ability to update software to enhance the performance of the machine. This capability can be used to reprogram most machine controllers. The user actively participates with the dealer in this process by both downloading the software update and installing the software update.

NOTE: Some machine controllers may not be compatible for SAR reprogramming.

Machine Compatibility

NOTE: If equipped, Access Manager provides the capability to unlock, partially lock, or lock operator access to specific components, including the ability to download and install software updates. See your machine’s Operator’s Manual for more details.

For a current list of approved machines, contact your John Deere dealer or visit deere.com.