John Deere Warranty in OEM Applications

Overview

This section focuses on John Deere engines marketed in products manufactured by companies other than John Deere or its affiliates, and on John Deere repower engines in all applications. Herein appears the original warranty applicable to the engine as delivered to the retail purchaser on or after 1 May 2010. The following is information about the warranty and warranty service.

NOTE: “John Deere” means John Deere Power Systems with respect to users in the United States, John Deere Canada ULC with respect to users in Canada, and Deere & Company or its subsidiary responsible for making John Deere equipment in other countries where the user is located.

Promptly register the engine online at .

When Warranty Service Is Needed

The nearest dealer stands ready with genuine parts and trained and equipped personnel should the need arise. If following the Operator’s Manual delivered with the engine/machine are not adequate to correct an engine problem, contact the nearest John Deere service dealer for assistance. Authorized engine service dealers can be found at: or (click on “Find a Dealer”).

NOTE: When requesting warranty service, the purchaser must be prepared to provide proof that the engine is within the warranty period.

The following information is always required: Engine serial number, date of delivery, engine owner, name and location of dealer and specific person contacted, date of contact, nature of engine problem, and outcome of the service dealer contact.

Given that normally it is the dealer contacted who in the end provides the service required, maintaining a purchaser-dealer relationship of mutual respect from the beginning is always helpful.

Privacy Notice

At John Deere privacy is important. We collect, use, and disclose personal information in accordance with the John Deere privacy statement. For instance, we collect, use, and disclose personal information to provide the products and services requested; to communicate with the customer (examples include warranty and product improvement programs) and to meet safety and legal requirements; and for marketing and promotional purposes. Sometimes, we may ask our John Deere affiliates, dealers, or business partners to do work for us, which involves personal information. For complete details on privacy rights and to obtain a copy of the John Deere Privacy Statement, visit our website at or .

Warranty Duration

Unless otherwise provided in writing by John Deere, John Deere makes the following warranty to the first retail purchaser and each subsequent purchaser (if purchase is made prior to the expiration of applicable warranty) of each John Deere new off-highway engine marketed as part of a product manufactured by a company other than John Deere or its affiliates and on each John Deere engine used in an off-highway repower application:

• 12 months, unlimited hours of use, or
• 24 months and before the accumulation of 2000 hours of use

NOTE: In the absence of a functional hourmeter, hours of use are determined on the basis of 12 hours of use per calendar day.

Warranty Coverage

This warranty applies to the engine and to integral components and accessories sold by John Deere, and delivered to the first retail purchaser on or after 1 May 2010.

All John Deere-warranted parts and components of John Deere engines which, as delivered to the purchaser, are defective in materials and/or workmanship will be repaired or replaced, as John Deere elects. Warrantable repairs will be made without charge for parts or engine repair labor, including reasonable labor costs to remove and reinstall non-engine parts or components of the equipment in which the engine is installed. If necessary, reasonable labor costs for engine removal and reinstallation will also be included. All coverage is based on the defect appearing within the warranty period as measured from the date of delivery to the first retail purchaser.

Obtaining Warranty Service

Warranty service must be requested of the nearest authorized John Deere engine service outlet before the expiration of the warranty. An authorized service outlet is a John Deere engine distributor, a John Deere engine service dealer, or a John Deere equipment dealer selling and servicing equipment with an engine of the type covered by this warranty. (See When Warranty Service is Needed.)

Authorized service outlets will use only new or remanufactured parts or components furnished or approved by John Deere.

NOTE: Authorized engine service locations are listed on the Internet at or (click on “Find a Dealer”).

At the time of requesting warranty service, the purchaser must be prepared to present evidence of the date of delivery of the engine.

John Deere reimburses authorized service outlets for limited travel expenses incurred in making warranty service repairs in non-John Deere applications when travel is performed. The limit, as of the date of publication of this booklet, is US$400.00 (US$500.00 if engine is marine) or equivalent. If distances and travel times are greater than reimbursed by John Deere, the service outlet will charge the purchaser for the difference.

Warranty Exclusions

John Deere’s obligations will not apply to components and accessories that are not furnished or installed by John Deere, nor to failures caused by such items, except as required by law.

Purchaser’s Responsibilities

The cost of normal maintenance and depreciation.

Consequences of negligence, misuse, or accident involving the product, or improper application, installation, or storage.

Consequences of service performed by someone other than an authorized John Deere engine service outlet.

Consequences of any product modification or alteration not approved by John Deere, including, but not limited to, tampering with engine fuel and air delivery systems.

Consequences of failure of non-product components.

Consequences of fuels, lubricants, or coolants that fail to meet the specifications and requirements listed in the Operator’s Manual.

The effects of cooling system neglect as manifested in cylinder liner or cylinder block cavitation (“pitting, “erosion”, “electrolysis”).

Any premium for overtime labor requested by the purchaser.

Costs of transporting the product or the equipment in which it is installed to and from the location at which the warranty service is performed, if such costs are in excess of the travel reimbursement payable to the dealer had the warranty service been performed at the product’s location.

Costs incurred in gaining access; for example, overcoming physical barriers such as walls, fences, floors, decks, or similar structures impeding access to the product, rental of cranes or similar, or construction of ramps or lifts or protective structures for product removal and reinstallation.

Incidental travel costs including meals, lodging, and similar, and any travel time or mileage costs in excess of the maximum allowance.

Service outlet costs incurred in solving or attempting to solve non-warrantable problems.

Services performed by a party other than an authorized John Deere service dealer.

Charges by dealers for initial start-up and inspection deemed unnecessary by John Deere when an Operator’s Manual is supplied with the product are followed.

Costs related to interpretation or translation services.

No Representations or Implied Warranty

Where permitted by law, neither John Deere nor any company affiliated with it makes any guaranties, warranties, conditions, representations or promises, express or implied, oral or written, as to the nonoccurrence of any defect or the quality of performance of its engines other than those set forth in this booklet, and DOES NOT MAKE ANY IMPLIED WARRANTY OR CONDITIONS OF MERCHANTABILITY OR FITNESS otherwise provided for in the Uniform Commercial Code or required by any Sale of Goods Act or any other statute. This exclusion includes fundamental terms. In no event will a John Deere engine distributor or engine service dealer, John Deere equipment dealer, or John Deere or any company affiliated with John Deere be liable for incidental or consequential damages or injuries including, but not limited to, loss of profits, loss of crops, rental of substitute equipment or other commercial loss, damage to the equipment in which the engine is installed or for damage suffered by purchaser as a result of fundamental breaches of contract or breach of fundamental terms, unless such damages or injuries are caused by the gross negligence or intentional acts of the foregoing parties.

Remedy Limitation

The remedies set forth in this warranty are the purchaser’s exclusive remedies in connection with the performance of, or any breach of guaranty, condition, or warranty in respect of new John Deere engines. In the event the warranty fails to correct purchaser’s performance problems caused by defects in workmanship and/or materials, purchaser’s exclusive remedy shall be limited to payment by John Deere of actual damages in an amount not to exceed the cost of the engine.

No Seller’s Warranty

No person or entity, other than John Deere, who sells the engine or product in which the engine has been installed makes any guaranty or warranty of its own on any engine warranted by John Deere unless it delivers to the purchaser a separate written guaranty certificate specifically guaranteeing the engine, in which case John Deere shall have no obligation to the purchaser. Neither original equipment manufacturers, engine or equipment distributors, engine or equipment dealers, nor any other person or entity, has any authority to make any representation or promise on behalf of John Deere or to modify the terms or limitations of this warranty in any way.

Replacement Parts Warranty

John Deere and John Deere Reman parts and components (excluding replacement engines) installed during engine warranty service are warranted for the remaining warranty period of the engine or the applicable warranty term for the installed service part, whichever is greater. A new or remanufactured engine replacing a failed engine under warranty is warranted for 90 days or the remaining warranty period of the original engine, whichever is greater.

Warranty Transfer

The remainder of the original engine warranty and the emissions control-related warranty may be transferred to a subsequent owner of the engine. The Engine Warranty Transfer card should be used to report the transfer to John Deere. If a card is not available, contact your Dealer or simply send the following Information to JDPS Warranty Administration at Diesel-US@JohnDeere.com.

1. The complete 13-character engine serial number.
2. The name and mailing address of the original purchaser.
3. Delivery date to the original purchaser.
4. Hours at the time of transfer.
5. Date of transfer to the new owner.
6. Name and mailing address of the new owner.
7. How the engine/drivetrain being used, that is, what equipment it powers, by manufacturer and model.
8. Equipment it powers, by manufacturer and model.

Purchased Extended Warranty

Extended warranty may be purchased on most engines in many areas of the world. John Deere engine distributors and equipment dealers, and dealers of manufacturers using John Deere engines in their products, have details. John Deere may also be contacted at U.S.A. fax number 1-309-749-0816, or in Europe fax number 33.2.38.84.62.66.

Emissions Warranties

Emissions warranties appear in the Operator’s Manual furnished with the engine/machine. (Warning: Statutes providing severe penalties for tampering with emissions controls may apply at the user’s location.) John Deere may also be contacted at U.S.A. fax number 1-309-749-0816; or in Europe fax number 33.2.38.84.62.66.

Local Warranty Requirements

Warranties required by local statutes will be furnished by the seller.

Option Codes (Engine Manufacturing Configuration)

When in need of engine replacement parts, your authorized John Deere service dealer will must know the corresponding “Option Codes” for your engine. The option code label on the engine rocker arm cover may become damaged over time. By recording the four-digit codes when the engine is new, and storing this manual where it can be found when parts are needed, fast, accurate parts ordering and service will be assured. See Engine Option Codes in Section 01.

Should there be a question about an engine option code, note the engine serial number and call 1-800-JDENGINE from the U.S.A. or Canada, or fax U.S.A. number 1-309-749-0816; or E-mail at diesel-us@johndeere.com, Attention: Warranty Administration; or in Europe fax number 33.2.38.84.62.66, or E-mail at saranservice@johndeere.com.

Registering the Engine for Warranty

Completion and submission of the John Deere Engine Warranty Registration form (cut out sheet found in this manual) is important. John Deere will not deny warranty service on an engine within its warranty period if the engine has not been registered. However, registering your engine will assure your servicing dealer that the engine is within the warranty period.

The easiest way to register your engine is via the Internet. Go to website https://www.johndeere.com/enginewarranty You can use the sheet in this manual to gather the information needed to register the warranty.

NOTE: Information provided on the form must be legible!

Typing is preferred, but legible handwritten reports are acceptable. “Block” numbers and Roman alphabet letters should be used. For example: 1,2,3,4 and A, B, C, D.

All requested information should be given. Much of it contributes to reports, including those required by governments.

The purchaser’s telephone number or E-mail address allows John Deere to make contact should there be questions concerning the registration. The purchaser should sign and date the form.