Telematics Device (If Equipped)

SymptomProblemSolution

Telematics indicator continuous "ON" on cluster

Telematics unit not working.

See your John Deere dealer.

Telematics indicator continuous slow blinking on cluster

GSM device not acquiring the signal.

Make sure that tractor is open to air for better reception of GSM service Provider signals.

 

Telematics device SIM card not activated

Make sure SIM card in telematics device is activated.

 

GSM device not acquiring the signal.

Change the location of tractor for acquiring GSM signal or see your John Deere dealer.

Telematics indicator continuous fast blinking on cluster

GSM device not acquiring the signal.

Make sure that tractor is open to air for better reception of GSM service Provider signals.

 

GSM device not acquiring the signal.

Change the location of tractor for acquiring GSM signal or see your John Deere dealer.

Speed and acreage meter menu shows "NO GPS" or "Ant diS" is showing on the instrument cluster continuously.

GSM device not acquiring the signal.

Make sure that tractor is open to air for better reception of GSM service Provider signals.

 

GSM device not acquiring the signal.

Change the location of tractor for acquiring GSM signal or see your John Deere dealer.

Unable to send / receive the SMS

SIM card not activated.

Make sure that SIM card is activated.

 

Insufficient balance on SIM card.

Recharge the SIM card with appropriate balance.

 

Ignition OFF.

Keep tractor ignition in “ON” condition.

Make sure that all alerts and enabled in App.

See your John Deere dealer.

Cluster data not matching with App data

Latest version not updated from google playstore.

Ensure app updated with latest version.

See your John Deere dealer.

Current machine location not showing in app.

Data connection not enabled.

Enable data connections from mobile settings.

 

Latest version not updated from google playstore.

Ensure app updated with latest version

Memory overflow displays on cluster (only in acreage meter menu)

Acreage measurement not showing

Stop acre measurement or restart acre measurement.

Unable to download the app from play store

Data connection not enabled.

Enable data connections from mobile settings.

 

Insufficient internal memory space on mobile.

Ensure smart phone has sufficient space in internal memory

DP97633,0000304-19-20180927